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jaa99 collects only what it needs to run your account and process your transactions through bKash, Upay, and Bank Transfer. This policy explains what we collect, why we collect it, and what you can do about it — access depends on your local law and eligible regions.
When you open an account with us, we collect the registration details you enter — name, email address, contact number and the payment method you use, whether that is bKash, Upay or Bank Transfer. We collect this to verify your identity, process deposits and withdrawals, and keep your account history accurate. When you browse the lobby, we may record device type, browser session data and interaction patterns. This helps us make sure the site loads correctly on your phone and that your session stays consistent across visits. We do not collect more than we need for these purposes. Payment transaction records tied to bKash or Upay references are stored to match your account wallet history — these are not shared with marketing partners. We may share data with payment processors strictly to complete a transaction you initiate. Any third-party service we work with is bound by data-handling terms consistent with this policy. How long we retain records depends on the nature of the data and any obligations under applicable local law. Your use of this site and the availability of any feature depends on local law and eligible regions.
This policy applies specifically to data collected through jaa99 and any account interaction you have with our platform. It covers your registered account, your transaction history and your browsing session on this site. It does not extend to third-party websites that may be linked from our pages, and it does not govern the data practices of payment processors like bKash or Upay beyond the point of handoff. Understanding the boundaries keeps your expectations accurate.
Data you submit during login, registration and account updates — including contact details and password changes — falls within this policy. We hold this data to maintain your account and let you return to the lobby without repeating verification steps.
Deposit and withdrawal records linked to bKash, Upay or Bank Transfer are covered here. We store references to confirm your wallet activity. The payment processor's own terms govern what happens on their end once you leave our platform to complete a transfer.
Cookies and session data collected while you browse the site fall under this policy. We use these to keep your session active on mobile, remember your lobby position and serve the site in a consistent state. You can adjust cookie preferences through your browser settings.
Game studios such as CQ9, PG Soft, Joker, JDB and Spadegaming supply game content to the lobby. Their own data practices are separate from this policy. We do not control what data a third-party game frame may process on their infrastructure.
You have several practical options when it comes to the data we hold on your account. You can ask us to tell you what personal information is stored against your registered profile. If something is incorrect — a contact number, an email address, a name spelling — you can request a correction through the support route described on the contact page. You can also ask us to delete data that is no longer needed for your active account, subject to any retention requirements under applicable local law and our own transaction record obligations. Where we process your data based on consent — for example, optional marketing communications — you can withdraw that consent at any time without affecting your account standing. None of these requests require you to close your account first. We aim to respond through the support channel you use to reach us. Availability of any of these rights may depend on your jurisdiction.
Open the support channel and request a summary of the personal data held against your account. We will confirm what categories of data we store and the general reason we hold each.
If your registered contact number, email or name contains an error, reach out through the support route. Corrections are applied to your account profile, not to completed transaction records already processed.
For any question about how a specific piece of data is used — including bKash or Upay transaction references — use the published support route. We will answer in the same channel you contact us through.
You can request deletion of data we no longer need to hold. We will review this against our retention obligations and let you know what can be removed and what must be kept for legal or account-continuity reasons.
If you have a question about this privacy policy, a data request or a concern about how your information is handled, use one of the contact routes published on jaa99. We do not invent response time commitments here — check the contact page for the current routes available to you. All three routes below are specific to account and policy enquiries.
The live chat widget on the site is the fastest route for account and data questions. Start a session and describe your privacy or data concern directly.
For written data requests — such as asking for a record summary or a correction — use the email address published on the contact page. Put your registered account reference in the subject line.
The support section of jaa99 lists all currently active contact routes. Check there for any updates to how privacy and data requests are handled.
Account security, data retention and cookie handling are the practical areas where this policy has the most day-to-day impact. We keep your account credentials encrypted. Transaction references from bKash and Upay are stored in your account wallet history and are not passed to unrelated third parties. Session cookies allow your lobby state to persist between visits on mobile, so you return to where you left off rather than starting from the login screen each time. Retention periods are set by the type of data: active account data is held while your account is open; transaction records may be kept longer where local law or our own audit needs require it. When you close your account, we begin the deletion process for data that no longer serves a legal or operational purpose.
Your login credentials are stored in encrypted form. We do not log your password in readable text. If you suspect unauthorised access, contact support immediately through the live chat or email route published on site.
We use session cookies to keep your mobile lobby state consistent between visits. You can clear these through your browser or device settings at any time. Clearing cookies will log you out of your current session.
Active account records are held while your account remains open. Transaction records tied to bKash, Upay or Bank Transfer may be retained beyond account closure where required by applicable obligations. We review retention categories periodically.
When this policy changes in a material way, we publish the updated version at jaa99/privacy-policy/ with the revision noted at the top of the page. Continued use of the site after a change constitutes acceptance of the updated terms.
These questions cover the most common things account holders ask about data handling, cookies, payment records and their rights under this policy. If something is not answered here, use the support route on jaa99 to ask directly.
We collect your name, email address, contact number and the payment method you register — bKash, Upay or Bank Transfer details as applicable. We also record device and session data when you use the site. We collect only what is needed to run your account and process your transactions.
Transaction references are shared with the relevant payment processor only to complete the transfer you initiate. They are not passed to advertising networks or marketing partners. The payment processor's own privacy terms govern their handling of your data once the handoff occurs.
Send a deletion request through the email support route published on the contact page, including your registered account reference. We will review what can be removed against our retention obligations and confirm which records must be kept and for how long.
Yes. Contact us through live chat or email with the correction you need — a phone number, email address or name spelling. We apply corrections to your active account profile. Completed transaction records that have already been processed cannot be retroactively altered.
We use session cookies to keep your lobby state active on mobile and remember your login session between visits. You can clear or block cookies through your browser settings. Blocking session cookies will log you out and may affect how the site loads on your device.
No. Studios including CQ9, PG Soft, Joker, JDB and Spadegaming supply game content to our lobby under separate arrangements. Their own data practices are outside the scope of this policy. We do not control what data a third-party game frame processes on their own infrastructure.