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These terms set out how jaa99 operates and what applies when you access the platform, make transactions via bKash, Upay or Bank Transfer, or use any part of the site. Access and eligibility depend on your local law and the eligible regions we serve — read these terms before you proceed.
By opening an account or continuing to use the platform, you confirm that you have read and accepted these terms in full. jaa99 reserves the right to update these terms at any time; the version published on this page is the one currently in effect. We will notify you of material changes through your registered account contact. These terms apply to all activity on the platform — including deposits made via bKash, Upay or Bank Transfer, game sessions, account management, and any communication with our support team. Where a specific product or feature carries its own supplementary conditions, those conditions apply alongside these terms, not instead of them. If any part of these terms conflicts with applicable local law in your jurisdiction, the local law takes precedence to the extent required. Access to the platform is conditional on eligibility under the laws of your region. We do not represent that the platform is available or lawful in every jurisdiction. It is your responsibility to confirm that your use complies with local regulations before proceeding. Continued use of the platform after a terms update constitutes acceptance of the revised terms.
Deposits and withdrawals processed via bKash are subject to these terms and to the transaction limits and verification steps shown in your account wallet at the time of the transaction.
Upay transfers follow the same account-level conditions. Limits and processing steps are displayed inside your account; we do not guarantee any specific processing window.
Bank Transfer instructions and reference requirements are shown in the deposit section of your account. Follow the fields exactly as displayed to avoid delays or misallocation.
When we update these terms, the revised version is published here with an updated effective date. Check this page if you have a question about the current terms before contacting support.
These terms apply specifically to your use of the jaa99 platform and the services we operate directly. They do not extend to third-party services, external payment processors, or content providers whose own terms govern their respective services. Understanding the boundary helps you know where to direct questions.
All login activity, account creation, identity verification steps, and session management on the platform fall within these terms. Device continuity across mobile and browser is covered here.
Deposits and withdrawals made through payment methods listed in your account — including bKash, Upay and Bank Transfer — are governed by these terms alongside the conditions shown at the point of transaction.
Game content supplied by studios available in the lobby, promotional notices published on the platform, and account communications from jaa99 are all within scope. Studio-level game rules are supplementary.
External payment providers, mobile wallet operators, and any linked third-party sites operate under their own terms. jaa99 is not responsible for the policies or conduct of those external services.
You have several practical rights in relation to your account and the data we hold. You can review your transaction history directly inside the account area — the records shown there reflect all deposits, withdrawals and session activity logged against your account. If you believe any account detail is incorrect, you can submit a correction request through the support route listed on this page. We will review and respond through your registered contact. You can also ask questions about how these terms apply to your specific situation; our support team handles policy queries alongside account queries. If you want to close your account, the request process is available through the account settings section. We will confirm the closure and the status of any pending transactions before finalising. These rights sit alongside any rights you hold under applicable local law — nothing in these terms limits a statutory right you are entitled to in your jurisdiction.
Open the account area and navigate to your transaction history. All logged deposits and withdrawals are listed there with dates and reference details.
If a name, contact detail or payment reference is wrong, raise a correction request via the support contact route. Provide the account email and the specific field to be corrected.
Send your question through the support channel listed in the Support section below. Reference the relevant part of these terms so the team can respond precisely.
Account closure requests are handled through account settings or via support. Pending transactions are resolved before the account is closed and confirmed.
If you have a question about these terms, a transaction dispute, or an account matter, use the contact routes below. We handle policy and account queries through the same support channels. Have your account reference ready when you get in touch.
Open the chat widget from any page on the platform. Use this route for account access questions, transaction queries, and general terms clarifications.
Send detailed queries — including correction requests or formal policy questions — to the support email address listed in your account contact section.
The Help Centre inside your account covers common terms questions, transaction steps, and account management. Check there first for quick answers before contacting the team.
We take the handling of your information seriously. Here is how we approach the key areas covered by these terms.
We retain account and transaction records for the period required by applicable regulations in the regions we serve. You can request a summary of the data held against your account through the support email route.
The platform uses cookies to maintain your session and remember account preferences across visits. You can manage cookie settings through your browser; some features require session cookies to function correctly.
Your account is protected by the login credentials you set. We recommend using a unique password and reviewing your active sessions in the account security section if you suspect unauthorised access.
To request a change to account details, a data correction, or a formal review of a terms-related decision, contact us via the support email listed in your account. Include your account reference and the specific change requested.
These are the questions we hear most often about how these terms work in practice.
Yes. Transactions made via bKash, Upay and Bank Transfer are all covered by these terms. The specific limits and verification steps for each method are shown inside your account at the point of transaction, and those details form part of the conditions that apply.
We publish the updated version on this page with a revised effective date. For material changes, we will notify you through your registered account contact. Continuing to use the platform after an update means you accept the revised terms. Check this page if you are unsure which version applies.
Access and eligibility depend on your local law and the eligible regions we serve. We do not represent that the platform is lawful in every jurisdiction. It is your responsibility to confirm that your use complies with local regulations before opening or continuing to use an account.
Yes. Send a request to the support email address listed in your account contact section. Include your account reference and specify what you are asking for. We will respond through your registered contact within the timeframe required by applicable regulations.
Open your transaction history in the account area first and check the record there. If you still believe there is an error, contact support via live chat or email with your account reference and the transaction date. The team will review the record and respond to your registered contact.
Account closure requests can be submitted through account settings or by contacting support directly. Any pending transactions will be resolved before the closure is finalised. We will confirm the closure status through your registered contact once the process is complete.